Instructional Design for Call Centers

Fitting the Pieces Together Rhiannon Buckley Educ 6115 2/25/2018 My first discussion in this class was titled “No One Method Covers it all” where I spoke about how I thought I learned. Notice I used the word "thought" because the terms that I use in this post were those of a layman that was not privy to the terminologies of learning. I perceived behavioral learning theory to be so limited only thinking that solely applicable to classroom learning and not seeing its applicability in other areas. I introspected and derived that the method I learned by was hands-on” and “trial and error” However, after reading numerous articles pertaining to the numerous learning theories that have been studied and theorized and researched, I have a new understanding of how varying learning strategies, styles and techniques can be applied to provide a much more effective learning environment. The fact that every learner is different and learns differently as was stated in the fi...

Having a network definitely has facilitated learning in various ways. It provides variety in the way the I learn and also the material that is learned. The digital tools which have been pivotal in my learning just to name a few are blackboard, Youtube, and quite a few other mobile apps. The ease with which you can read and grasp information using a lot of these mobile apps is unsurpassed. Youtube has so many videos that can be watched to learn anything from using a screwdriver to learning how to make complex things like robots. Audible is another mobile app that allows you to read books of any topic and I have also been using Flipboard which is very savvy in consolidating blogs, news and information of any topic you wish to learn about. I gain new knowledge by researching and identifying which tool would be more suitable to use, similar to I am trying a new recipe and I go to Google and search for the recipes that looks the best and that is the least complex to make. It w...